Do I have to keep the packaging of my Loewe product?

If you want to transport your Loewe product safely, we recommend that you keep the packaging of the product. (e.g. moving house)

How do I set up my Loewe TV?

You will be guided through the initial installation with a virtual assistant. You can repeat the initial installation under the system settings.

Where can I find all the connections on my Loewe TV?

The connections are located on the rear of all Loewe sets. In most cases, they are not directly visible due to a cover. You will find a detailed view of the connection options in the user manual for your set.

Where can I find the latest software updates for my Loewe device?

When the machine is connected to the Internet, it will automatically check for newer software versions (if this has been enabled in the system settings). For more information, please refer to the user manual of your device. In addition, you can manually search for a new software update. Alternatively, you can find the latest software for your device here on our FAQ page. After you have registered your device, the appropriate software will be displayed under "Downloads". You can download it there as a ZIP file. Once the process is complete, you can unpack the downloaded archive and use the firmware and instructions contained therein to update your device to the latest version.

My device has no function.

Please check if the power switch is turned on.

Can I start the TV directly with an AV source?

Yes, switch on the TV with the "0/AV" key. This will start the TV with the last AV source used.

My TV is no longer working?

Please switch your TV on and off again. Disconnect it from the mains for at least 30 seconds. Then check the functionality again

My TV shows no picture anymore or the picture is disturbed?

Please check the correct connection of the connected signal sources. If this does not lead to a solution, check the signal quality under "System settings -> Transmitter -> Manual search".

My TV no longer responds to the remote control.

Please check the batteries first and replace them if necessary. If the TV set still does not respond to the remote control, reset it as follows: Press and hold the AUDIO and STOP keys simultaneously until the LED above the AUDIO key flashes twice. Then enter the digits 99. The LED flashes twice to confirm. Finally, press the TV key.

My TV switches off sporadically for no apparent reason.

First of all, please check whether the software of the TV is up to date. The performance of TV sets is constantly being improved by software changes. 2. To isolate the problem, remove any peripheral devices (set-top boxes, USB hard disks, CI+ modules, etc.) connected to the HDMI, USB and network interfaces of your TV. If the sporadic switching off no longer occurs, reconnect the devices to the TV one after the other and check the behaviour after each connection of a peripheral device. If the problem occurs in connection with a particular device, contact your Loewe dealer or the manufacturer of the peripheral device.

How do I create my personal channel list?

To do this, please go to your System Settings → Channels → Channel Lists TV. There you can create your individual channel list. In the personal channel list, channels from different reception sources can be combined (DVB-S / DVB-C / DVB-T and AV sources).

How do I add a Favourite to my Home screen?

You can create all kinds of content as favourites by briefly pressing the star key on the remote control.

How do I program a recording?

The easiest way is to press the record button (red dot) on your remote control. Recordings can also be conveniently programmed via the integrated EPG.

Where can I get an explanation of the current button functions on the remote control?

You will find a general explanation of the button functions in the user manual for your set. For dynamic functions, press the "Info" button on your Loewe remote control for two seconds.

The display on my image 7 / image 9 does not move ?

Please check whether the locking screw on the back marked by a sticker has been removed. This function can be deactivated in the menu under System Settings.

The brightness of my picture changes automatically. Why?

This is due to the automatic brightness control. This gives you a suitably bright picture at any time of day. In addition, permanent overlays / still images on OLED devices are gradually dimmed.

Due to improper use (long freeze frame, repetitive film sequences) image sticking effects are now visible after all. What can I do?

Picture - OLED calibration!" you can start the procedure. Afterwards, the effects should have disappeared to a high degree. If one run is not completely successful, simply repeat the procedure a second time.

Please note that this is not a malfunction of the unit and is not covered by the guarantee/warranty.

Is there a VESA adapter for the Loewe bild 7?

No, only the product's own set-up solutions.

The image section of my image shown does not correspond to the original image. What could be the reason?

Deactivate the automatic image format. Alternatively, you can select the image format manually.

The brightness of my picture changes automatically. Why?

This is due to the automatic brightness control. This gives you a suitably bright image at any time of day.

Are the audio modes TV speakers and sound systems switchable ?

Yes, with the help of the "Sound via" function, both are possible. e.g. sound system for films and TV speakers for news.

What do I do if the sound on my external audio system does not match the picture shown?

There is a menu item "Sound-Image Synchronisation" in the system settings for this purpose.

How can I hear language more clearly?

Using the blue button on your remote control, you have the option of switching between Dolby and stereo (PCM) if this is offered by the broadcaster. Alternatively, you can set the sound adjustment to language under System settings.